We’re here for our customers and clients Monday-Friday 9 am – 5pm to answer any questions, deal with any problems and handle any complaints you might have. Connect with our team today to solve your query.
Have a Question or Need Some Help?
Check With Us Before You Buy
Our customer service assistants and representatives will be your initial point of contact at Vanilla Circus, who can help direct your query to the right area. Our customer service team are responsible for delivering exceptional service and is committed to offering a solution to your problem.
Problem with your order
Experiencing issues with our online shop? Have you placed an order, and it’s not been delivered? Chat live with our agents now to resolve the problem.
Changes to your order
If you’ve placed your order but need to make changes, please contact a customer representative within three days to ensure we can carry out your request.
Cancelling an order
Vanilla Circus processes order cancellations made within three days of the purchase date. If you cancel after this time you will still be charged.
Reporting a Payment problem
For problems with payment or invoicing, reach out to our accounts department to have your situation dealt with promptly and efficiently. Responses in 24 hours.
We understand that sometimes, not everything goes to plan. Request a refund for your product within 14 days of your purchase for us to review.
Making a complaint?
We’re sorry to hear you’re disappointed with one of our services. Follow the link below to make a complaint that is sent straight to Director to follow-up.
Contact Vanilla Circus
Leave Us A Message
Contacting us out of hours? Leave us a message below and we’ll get back to you as soon as possible.